Refund policy
Our promise
We want you to love wearing your faith. Because every item is printed to order just for you, our return policy works a little differently from a regular store. Please read it before you order.
Damaged, misprinted, or wrong item
If your item arrives damaged, has a printing defect, or is not what you ordered, we will replace it or refund it at no cost to you.
- Email admin@jcsfashions.com within 30 days of delivery.
- Include your order number and a clear photo of the problem, and a photo of the label if it is a sizing error on our side.
- You do not need to send the item back unless we ask.
Size and change of mind
Since each piece is made for you, we cannot accept returns or exchanges for the wrong size, a different color, or a change of mind. Please check the size chart on each product page before ordering. If you are between sizes, we suggest sizing up for a relaxed fit. If you are unsure, text us and we are happy to help you choose.
Cancellations
You can cancel within 12 hours of placing your order, before it goes to print. After that, the order cannot be changed or cancelled.
Lost packages and incorrect addresses
- If the carrier marks a package as lost in transit, contact us and we will reprint and resend it.
- If tracking shows delivered but you cannot find it, please check with neighbors and your local post office first, then contact us so we can help.
- Please double-check your shipping address. Orders sent to an incorrect address provided at checkout can be reprinted at cost.
Refunds
Approved refunds go back to your original payment method within 5 to 7 business days.
Colors
We work hard to show colors accurately, but screens and lighting vary. Small differences in shade are not considered defects. Garment-dyed shirts are naturally slightly different from piece to piece, which is part of their look.
Questions? Email admin@jcsfashions.com or text 408-444-6792.